Privacy Policy

Last Updated: July 2026

Trinco Finance (referred to as "we", "us", or "our") is committed to protecting your privacy and safeguarding your personal and financial information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

As an authorized Credit Representative (CRN: 368946), we also adhere to the specific privacy protection obligations relating to credit information under Part IIIA of the Privacy Act.

1. Personal Information We Collect

To provide you with tailored mortgage broking, commercial lending, and finance solutions, we need to collect specific personal and financial details. This may include:

Identity Details: Your name, date of birth, gender, and government-issued identifiers (such as driver’s license or passport details for identity verification).
Contact Information: Your email address, phone number, and residential/postal address.
Financial Information: Details regarding your income, expenses, employment history, assets, liabilities, credit history, and bank statements.
Digital Data: Your IP address, browser type, and information about how you interact with our website via cookies.

2. How We Collect Your Information

We collect personal information directly from you through various touchpoints, including:

Inquiries and forms submitted through our website (e.g., contact forms, appointment bookings).
Phone calls, emails, and face-to-face or virtual consultations.
Loan application forms and supporting documentation you provide.

Note: With your consent, we may also collect information about you from third parties, such as credit reporting bodies, banks, employers, or your accountant.

3. Why We Collect and Use Your Information

We collect, hold, and use your personal information to:

Assess your financial situation and eligibility for credit.
Provide you with finance broking and mortgage advice.
Assist you in preparing and submitting loan applications to lenders.
Manage our ongoing relationship with you.
Comply with our legal and regulatory obligations, including the National Consumer Credit Protection Act 2009 and Anti-Money Laundering (AML) laws.
Send you relevant marketing materials or business updates (you may opt-out at any time).

4. Disclosure of Your Information

We do not sell your personal information. To arrange finance solutions on your behalf, we may disclose your information to:

Prospective lenders, banks, and credit providers.
Our aggregator network and compliance regulators.
Credit reporting bodies and identity verification services.
Professional advisors, such as solicitors, valuers, or accountants, where necessary to complete your transaction.
Government and law enforcement agencies as required by law.

5. Security and Storage of Data

We take data security seriously and employ industry-standard physical, electronic, and procedural safeguards to protect your information from misuse, interference, loss, unauthorized access, or disclosure. Your data is stored on secure servers and access is strictly restricted to authorized personnel.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to satisfy legal and regulatory record-keeping requirements.

6. Accessing and Correcting Your Information

You have the right to request access to the personal or credit information we hold about you. You can also request that we correct any inaccuracies or outdated information.

To make a request, please contact us using the details below. We will respond to your request within a reasonable timeframe (typically within 30 days).

7. Complaints and Feedback

If you believe we have breached the Australian Privacy Principles or handled your data incorrectly, you can lodge a formal complaint by emailing us directly. We will investigate your concern and attempt to resolve it promptly.

If you are unsatisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or the Australian Financial Complaints Authority (AFCA).

8. Contact Us

For any privacy-related questions, access requests, or complaints, please contact:

Business Name: Ensonic Pty. Ltd.
Credit Representative Number: 368946
Email: rohini@trincofinance.com.au

Mobile Terms of Service

Last updated: September 10, 2026

The Trinco Finance mobile message service (the "Service") is operated by Trinco Finance (“Trinco Finance”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Trinco Finance’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Trinco Finance through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Trinco Finance. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to TrincoFin or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Trinco Finance mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to TrincoFin or email rohini@trincofinance.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.